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We have extended our NOC hours to offer more technical support in the event of termination or quality issues.
The hours of operation are 24 hours daily.
To report any problems with termination or quality please send an email to:
tickets@auristechnology.com
You also can access support during regular business hours Monday-Friday, 9:00a.m. - 6:00 p.m., by calling:
-
Or -
During all other hours of operation please call
Auris NOC 1-888-60AURIS
When calling to report a problem please have the following information ready.
The trouble ticket process cannot begin without all the necessary information.
• Name,
• Company Name,
• Contact Number,
• Contact Email Address,
• PIN,
• Origination ANI,
• Destination Number,
• Time of problem,
• Description of Problem
For Trunk Group or Interconnection problems please include:
• Company Name,
• Contact Name,
• Contact Number,
• Contact Email Address,
• Trunk Group Name,
• IP Address,
• Circuit ID (if connection is TDM),
• Time of Problem,
• Description of Problem
You should receive an Update or Resolution within 2 to 4 hours of submitting your trouble ticket.
Our goal is to elevate the level of support offered to our customers.
Extending NOC access to our customers is a great step towards that goal.
Please do not distribute NOC contact information to your customers or end-users.
This contact is meant for Auris Technology Platform Customers only.
All others will be referred to our Customer Service Call Center.
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